Terms & Conditions of Supply
TERMS AND CONDITIONS OF SUPPLY
DELIVERIES
Deliveries will be made in the Sydney and Canberra metropolitan areas weekly, on a specified day or as otherwise arranged. Deliveries outside the desiginated metropolitan areas can be arranged at the time of ordering and but will be subject to transport availability. Deliveries to non metropolitan areas will incur a freight fee.
We cannot guarantee a particular time for delivery, nor can we avoid busy times or lunch periods. However, if your premises cannot be attended at the time of delivery, it will be your responsibility to provide a secure place for orders to be left and to ensure that payment is made punctually. Risk and responsibility for the goods passes to the buyer upon delivery as arranged and from that point must be paid regardless of any theft, damage or spoilage.
METHOD OF PAYMENT
Normal terms of payment are CASH ON DELIVERY, or, if credit is approved by us after a qualifying time, a seven day account may be arranged (minimum spend $2,000 per month for accounts), provided that the account is PAID IN FULL on the seventh day. Please note, to accommodate the expectations of all their customers our drivers maintain tight schedules and don’t have time to wait or double back for deliveries or payments. So, we would appreciate your co-operation in having the correct payment ready on the agreed delivery day. Payment may be made by:
· Cash;
· Cheque - Cheques should be made payable to STELLA BELLA & CO PTY LTD.;
· Direct credit to Foodies’ bank account:
(BSB : 032-051 A/C NO: 26-8601 Account Name: STELLA BELLA & CO PTY LTD.);
· Credit Card - MasterCard or Visa only (Add fee 1.548% Payment Min $10; Maximum $10,000);
· INTERNET BANKING - myob.com.au/ezybillpay Quote 1017 7384 5672 12;
· BPAY - Biller Code: 716571 Ref: 1017 7384 5672 12 Phone 1300 855 558; and
· Leaving cash or a cheque in a secure pre-determined location; (eg. a neighbouring shop)
WE RESERVE THE RIGHT TO DISCONTINUE DELIVERIES AT ANY TIME WITHOUT NOTICE, IF PAYMENTS ARE NOT MADE IN ACCORDANCE WITH OUR TERMS
RETURNS POLICY
We do not offer a “sale or return policy” on any of our products and it is not our policy to take returns in the event of a customer over ordering and/or being unable to sell the product. We guarantee 14 days shelf life on all fresh and chilled products, however we can not accept the return of chilled or frozen goods, as it contravenes HACCP standards.
Note: if any product should be defective, please notify us immediately and keep for return with driver and authorisation of credit.
ADJUSTMENTS
Notice of any product defects or mistakes on our behalf must be given to us within 24 hours of delivery if corrections and adjustments are required.
MINIMUM ORDERS
Due to administration, delivery and packaging costs involved, minimum daily order is $125.00. Orders below that value will be delivered but a $12.00 delivery fee will apply at our discretion.
Please note that all efforts will be made to support new customers for a reasonable period of time in order to build sales above the minimum.
PRODUCT SAMPLES POLICY
Neither we, or our Manufacturers provide product samples automatically. Our Sales Representatives must specifically requisition and have approved any samples that are provided.
FOODIES RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS WITHOUT NOTICE